Frequently Asked Questions

We understand that errors happen! If you need to change your shipping address, please email us as soon as possible at support@bloomgloco.com with your name and order number. We'll do our best to make the change, but once the order is processed, modifications may not be possible.

Our processing period typically takes 1-3 business days. We strive to prepare your order within 24 hours of placement, but during busy periods, it may extend to up to 3 days.

BloomGlo processes and ships orders Monday through Friday, excluding major holidays. Your order should be shipped out within 1-2 business days after placement, and you'll receive a tracking number via email. Shipping times vary based on location.

For larger orders, items may be shipped in separate packages and could arrive a day or two apart.

If any item in your order is no longer available, you will receive an email notification. Our inventory consists mostly of unique items, so once they are sold out, they cannot be restocked. In such cases, a refund for the unavailable item will be automatically processed.

No, BloomGlo currently ships within the United States only.

We apologize for any inconvenience. If your item arrived damaged, please contact us at support@bloomgloco.com with your name and order number for further assistance.

You can track your order by visiting the 'Track My Order' section on our homepage. Enter your tracking number to view the status of your package. For further assistance, don't hesitate to contact us.

Tracking numbers may not update immediately. If your tracking number isn't working, please contact us for assistance.

For domestic (U.S.) deliveries, issues post-shipment fall under the carrier's responsibility. For any missing packages, please contact your local postal service.

Please contact us at support@bloomgloco.com immediately if your order is incomplete or contains damaged items. We offer a 30-day Money Back Guarantee from the delivery date.